Question 1

What COVID-19 safety precautions are you taking at SoHostel?

Accepted Answer

Safety First   Hand sanitiser in all public areas Protected screens in reception, clear signage for guests with new guidance on safety precautions where necessary (reception, common areas, etc.)   Floor markings to guarantee social distancing   Tables are spaced out at a safe distance and in accordance with the local regulations   Daily Housekeeping and Laundry provided by professional   Dorms and Facilities  Dorms are COVID19 cleaned and disinfected after every departure   Facilities are frequently COVID19 cleaned and disinfected through out the day   Minimum of 24hrs between guests checking into the same room   Kitchen and Breakfast Packed lunches will be available on request   Currently not serving food, guests are welcome to bring their own   Lounge Bar will be serving drinks in line with government guidelines

Question 2

I’m a UK resident staying at SoHostel. Do I need to bring my ID?

Accepted Answer

We ask all guests to show a proof of ID when checking in at SoHostel. This includes UK residents and British nationals. We will only accept a full UK driving license, not a provisional license.

Question 3

Can I check in late?

Accepted Answer

You can check-in at any time from 2.00pm. The reception desk is open 24/7.

Question 4

How can I apply for a job at SoHostel?

Accepted Answer

We are always looking for new people to join our awesome international team! Send your CV at info@sohostel.co.uk and we’ll get in touch when jobs become available. Please note that we only interview applicants who live in the UK and we require basic spoken and written English.

Question 5

Do you have lockers for guests to use?

Accepted Answer

Yes. There are two storage options for guests to use. The luggage room is ideal for large luggage/suitcases and is accessible to guests 24/7, secured with staff only access and CCTV. The other option is a personal metal cage under each bunk bed, which can be locked with a padlock. If you don’t have a padlock, you can purchase one at SoHostel for just £4.

Question 6

Do you have a smoking area?

Accepted Answer

Yes. You are ONLY permitted to smoke to the left of the external entrance to the building, please locate the signs to ensure you are in the correct area.

Question 7

Is the reception desk open 24 hours?

Accepted Answer

Yes. The reception desk is open 24/7 and monitored by CCTV, reception services include check-in, guest information and access to the luggage room.

Question 8

How do I get to SoHostel from the airport?

Accepted Answer

SoHostel is approximately 5 minutes’ walk from Tottenham Court Road Station and 8 minutes’ walk from Oxford Circus Station   SoHostel 91 Dean Street Soho, Westminster W1D 3SY   Stansted Airport – Take the Stansted Express to Liverpool Street Station, from Liverpool Street Underground Station take the Central Line (Central Line towards West Ruislip) to Tottenham Court Road Station.   Gatwick Airport – Take the Gatwick Express to Victoria Station, from Victoria Underground Station take the Victoria Line (Victoria Line towards Walthamstow Central) to Oxford Circus Station.   Heathrow Airport – Take the Heathrow Express to Paddington Station, from Paddington Underground Station take the Bakerloo Line (Bakerloo Line towards Elephant & Castle) to Oxford Circus Station.   Luton Airport – Trains run from Luton Airport Parkway to King’s Cross Station throughout the day. From King’s Cross Station, take the Victoria Line to Oxford Circus Station. You can find more detailed information online. You can plan your journey and check travel updates on the Transport for London website.

Question 9

When can i check out?

Accepted Answer

Check out is at 10.00am. After check out, you can leave your luggage in the luggage room while you’re still in the hostel premises.

Question 10

Do you have free WiFi?

Accepted Answer

Yes. You can access our wifi network for free in the rooms and social areas. You also have free access to the internet and computer room.

Question 11

Can I wash and dry my clothes at SoHostel?

Accepted Answer

Yes. Our laundry rooms are located on each floor and the washing machines and dryers are operated by tokens ONLY. Tokens for the washing machines, dryers and detergent can be purchased for just £4.25 from the lounge-bar.

Question 12

What are the breakfast options at SoHostel?

Accepted Answer

We offer two breakfast options. Our continental breakfast includes a range of cereals, fresh fruit, biscuits, flavoured yogurts, toast and condiments. Our English breakfast includes sausage, bacon, beans, mushrooms, egg and tomato. Both options include tea, coffee and juice.   Please note: if breakfast is not included in your booking, you can buy a continental breakfast for £6 and the full English cooked breakfast for £7 when checking in. If you have a continental breakfast included in your booking, you can upgrade your breakfast to full English for £1.

Question 13

Can I order packages to be delivered to SoHostel?

Accepted Answer

Unfortunately, we do not allow packages to be delivered to guests at SoHostel. If you order an item to be delivered to you in London, you can use Collect+.   Collect+ is not affiliated to SoHostel. Please read their terms and conditions before using the service.

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